Payments and orders
Approve more good orders. Pay for fewer chargebacks.
Decide every order and payment in real time. Chargebacks come back as labels, so your models learn which orders were fraud, even weeks later. Shopify stores can use the Kairos app.
- +0:00order_created
- +1:37payment_attempted
- +2:14refund_requested
- +3:51chargeback
Review
- reshipper_address0.94
- unusual_amount0.81
- card_shared0.62
Events you send
- order_created
- payment_attempted
- refund_requested
- chargeback
Example signals
Signals are questions you write. Grayson answers each with a probability, and your models and policies use the answers.
- reshipper_addressThe shipping address looks like a reshipper or freight forwarder.
- unusual_amountThe amount is far above what this customer usually spends.
- card_sharedThe card was used on other accounts recently.
- card_testingMany small payments were tried with different cards.
What each outcome does
ApproveFulfil the order.
Step upAsk for 3-D Secure.
ReviewHold fulfilment for an analyst.
BlockCancel and refund.
How it decides
- 1Your product sends eventsSign-ups, logins, orders, payouts and chargebacks, from the SDK, the API or webhooks.
- 2Kairos builds the contextIt links the request to its user, devices, cards and addresses, and to their history.
- 3Models and rules decideA workflow asks Grayson, scores with your model and applies your policies.
- 4You get an answerThe outcome, a risk score from 0 to 100, and the reasons, in one response.
TriggerDecides withdrawal
Ask a decision modelGrayson · 6 questions
Score with a modelLogistic regression v6
If / elseScore is 80 or more
Create a caseHold for review
ReturnThe model decides