Case management
Give your analysts one place to review, decide and label.
Decisions that need a person go to queues. Analysts take a case, see every decision, event and linked account together, and resolve it. Each resolution becomes a label your models learn from.
CaseSignalRiskDue
- case_1093usr_aps2332takeover_signs96
- case_1092usr_bq8104new_payee841h
- case_1090usr_cz1177shared_device792h
- case_1087usr_dd4410unusual_amount714h
case_1093 resolved: confirmed fraud. 3 decisions and 2 accounts labeled for the next experiment.
Case management
What you get
Queues you configureChoose which decisions come in, how they group into cases, who can see them, and when they are due.
The full pictureSignals, the session, linked devices and accounts, and the case timeline on one page.
Resolutions become labelsApproved, blocked, confirmed fraud or false positive: every outcome feeds the next experiment.
Webhooks to your systemsCase opened, assigned, resolved and reopened events go to your tools.
The life of a case
- 01A decision needs reviewA workflow step or a queue rule sends it in.
- 02An analyst takes itCases are sorted by due time and risk.
- 03They resolve itWith a category and a note. The decisions in the case are resolved with it.
- 04Models learnThe resolution labels the entities and decisions involved.